Returns & Refunds

At Keller & Voss, we want you to feel confident when shopping with us. Please review the following information before requesting a return.

Return Eligibility

Items may be returned subject to the eligibility requirements and time limits in our returns policy and applicable consumer law.

Return request period: [Insert your confirmed return period and when it begins.]

Items must meet the applicable return conditions. Please contact us before sending an item back so we can provide the correct instructions.

How to Request a Return

Email [your customer service email] with your order number.
Tell us which item you wish to return and the reason for your request.
Wait for our response and return instructions before shipping the item.
Follow the instructions provided to complete your return.

Return Shipping Costs

[Explain who pays return shipping, including any exceptions required by applicable law.]

Refunds

Once a returned item has been received and assessed, we will notify you of the outcome. Approved refunds will be processed using the original payment method where applicable.

The time it takes for the funds to appear may depend on your payment provider or bank.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered, please contact us promptly at [your customer service email]. Include your order number and clear photographs where relevant.

We will review the issue and explain the appropriate next steps.