Frequently Asked Questions
Where do you deliver?
We currently serve customers in Switzerland and other parts of Europe.
How long does delivery take?
Our current estimated standard delivery window is 5–10 days. Actual delivery times may vary depending on the item, fulfilment location, destination, and carrier. Please review the shipping information provided at checkout.
Confirm this delivery estimate and specify whether it means calendar days or business days before publishing.
How can I track my order?
When tracking information is available, we will send it to the email address provided with your order. You can use the tracking details to follow your shipment.
Can I change or cancel my order?
Please contact us as soon as possible if you need to request a change or cancellation. We cannot guarantee changes once an order has entered processing or shipment.
What if my item arrives damaged or incorrect?
Contact us promptly at [your customer service email]. Include your order number, a description of the issue, and clear photographs where relevant. We will review your enquiry and explain the next steps.
What is your returns policy?
Return eligibility, time limits, and the return process are explained on our Returns & Refunds page. Please review that page before sending an item back.
How can I contact customer service?
Use the contact form on our Contact page or email [your customer service email].
If your question is not covered here, we will be happy to help.